Mc4 Privacy Policy — Malaysia User Data Protection
Last updated: January 2026. This policy describes how mc4 collects, uses and protects your personal information.
Information We Collect
Mc4 collects various types of information when you register, use the platform or contact our team. The categories of information collected include:
- Account information: Full name, date of birth, email address, phone number and password upon account registration.
- Payment information: Transaction details in MYR (RM), payment methods used (FPX, TNG eWallet, Boost and others) and deposit and withdrawal records. Full card or bank account numbers are not stored directly by mc4.
- Device and browser information: IP address, browser type, operating system, device model, screen resolution and other technical data transmitted automatically when you access the platform.
- Usage data: Pages visited, session duration, clicks, bets placed, categories accessed and overall usage patterns for service improvement purposes.
- Cookies and tracking: Data collected through session cookies, preference cookies and internal analytics tools to ensure the platform functions smoothly.
How We Use Your Information
All information collected by mc4 is used solely for legitimate and transparent purposes. We use your data to:
- Processing account registration, login and identity verification (KYC) required prior to withdrawals.
- Processing deposits and withdrawals in MYR (RM) securely and on time.
- Providing responsive customer support and resolving account-related enquiries or disputes.
- Sending important account-related notifications, promotions you have opted in to receive, and policy updates.
- Detecting and preventing fraud, account abuse, collusion or other suspicious activity that may harm users or the integrity of the platform.
- Improving the user experience based on usage patterns and feedback received.
- Comply with legal requirements and regulations applicable to the operation of the mc4 platform.
Mc4 will not use your information for any other purpose without your prior consent, unless required by law.
Cookies, Tracking & Data Retention
The mc4 platform uses cookies to ensure a smooth, consistent and secure user experience. There are three main types of cookies we use:
- Session cookies: Temporary cookies that are only active during your browsing session and are automatically deleted when you close your browser.
- Preference cookies: Persistent cookies that store your preferences such as interface language to streamline your experience on future visits.
- Internal analytics cookies: Used to understand aggregate platform usage patterns for service improvement purposes.
You can manage or block cookies through your browser settings, though this may affect certain platform functions. Your personal data is stored on servers protected with SSL encryption and the latest technical security measures. Data retention periods depend on operational requirements and applicable legal obligations, and generally do not exceed the period necessary for the original purpose of collection.
Data Sharing & Information Security
Mc4 respects user privacy and does not sell, rent or share your personal information with third parties for marketing purposes. However, there are limited situations where we may need to share data with external parties:
- Payment service providers: Transaction information is shared with payment processors that comply with strict data security standards to enable MYR (RM) transactions to be processed securely.
- Legal requirements: mc4 may be required to disclose user information to the relevant authorities when mandated by law or court order.
- Fraud prevention: In cases involving confirmed fraud, mc4 reserves the right to share relevant information with the appropriate parties to protect the interests of other users and the integrity of the platform.
All third parties that receive mc4 user data are bound by strict confidentiality agreements and are required to process data in accordance with the privacy policies set out. mc4 uses encryption protocols and strict access controls to ensure the security of your data at all times.
User Rights — Access, Correction & Deletion
As an mc4 user, you have full rights over the personal data we hold about you. These rights include:
- Right of access: You may request a copy of the personal information we hold about you at any time by contacting our support team.
- Right to correction: If the information we hold is inaccurate or out of date, you have the right to request an immediate correction. You may also update your profile details through your account settings.
- Right to erasure: You may request the deletion of your account and all associated personal data, subject to legal record-keeping obligations that may require us to retain certain records for a specified period.
- Right to object: You have the right to object to the processing of your data for specific purposes, particularly direct marketing.
To exercise any of the above rights or for any privacy-related enquiries, please contact the mc4 support team at [email protected] or visit the FAQ for further assistance.
Questions About Your Privacy?
The mc4 support team is here to help you understand how we protect your personal data. Contact us or register to start using the platform with confidence.